Technical Assistance 


  • Provide education and assistance regarding CMS requirements
  • Communicate essential information and safety alerts via mail, e-mail, ESRDBulletin, or fax
  • Represent the needs of the renal community, patients and providers to CMS
  • Develop collaborative partnerships to promote improved quality outcomes for patients
  • Inform facilities about Network goals and activities

Quality Improvement

  • Provide education and assistance regarding CMS/Network directed QI projects
  • Clarify instructions for clinical data collection
  • Provide expertise and education on vascular access issues
  • Assist with resources for the Conditions for Coverage implementation for dialysis facilities
  • Assist facilities with developing internal Quality Assessment and Performance Improvement Programs (QAPI) and action plans
  • Provide education and information on immunizations (hepatitis, pneumococcal, and influenza)
  • Provide QIP and DFR education and intervention planning
  • Assist with water quality and water treatment issues

Community Information and Patient Services

  • Assist with resolution of complaints and grievances
  • Assist in identifying treatment options for patients
  • Provide case consultation
  • Assist with managing challenging situations and potential involuntary discharges/transfers
  • Assist with development of emergency preparedness plans and patient/staff education
  • Locate patient transient dialysis care
  • Educate on Vocational Rehabilitation
  • Provide resources and referrals for ESRD related education and community resources
  • Assist with development of patient education programs

Data/Information Management

  • Provide education and assistance regarding CMS forms compliance (2728, 2746, 2744)
  • Provide training to facilities on using EQRS and CROWNWeb
  • Review CMS-issued reports and notify facilities of actions needed
  • Process data requests from facilities
  • Assist with access to CMS systems including EQRS, QIP, NHSN, and
  • Assist facilities in maintaining timely, accurate data in EQRS and CROWNWeb
  • Provide statistical data regarding patient populations
  • Educate facilities on preventing security violations

Network Staff

In our effort to provide the highest level of service, listed below are the Network departments and staff who will assist you with specific questions and information. Please post the following information for easy reference.

  • Office: 206-923-0714
  • Fax: 206-923-0716
  • Toll-free Number: 1-800-262-1514

Need a Speaker?  We may be able to assist.

Page updated February 23, 2015  M